Refunds, Defaults & Disputes

We want you to be 100% happy with your purchases, so we provide a 7-day satisfaction guarantee for all our products.

If you're not 100% satisfied we encourage you to reach out to our team on live chat here first to discuss what's missing and we can change for you.

If you're still looking for a refund, please be aware of the following Terms and Conditions.

- We do not provide refunds outside of the 7-day trial period

- We do not refund more than one month back at any time

- If you have a duplicate subscription by accidentally subscribing twice, we'll get the duplicate cancelled and the most recent month refunded for you. We do not refund beyond the most recent month.

- If you are looking to cancel and get a refund, you will lose access to that product immediately. This includes our Social Boom Pro platform.

To request a refund, please contact us via live chat at the button below.

Note: our working hours are 9-5 Monday-Friday, UK time. Requests outside will be converted to a ticket and answered on email.

If you're not able to pay your subscription at the time of renewal, you'll get an email from Stripe saying that it will automatically retry a few times over the next few days.

If no monies have been added to your account after 4 retries across up to 2 weeks, your subscription will be cancelled and you will lose access to that product.

We cannot re-open a subscription. To re-join you'll need to purchase again.

We cannot re-instate promotional rates from previous plans.

Due to our 7-day satisfaction guarantee, if you raise a dispute with a subscription for any reason, you will immediately lose access to that product and be removed from all Social Boom communities, as per our Terms and Conditions.

If you're looking for a refund or have any issues with your subscription, please read the Terms and Conditions above contact us via live chat at the button FIRST.

Note: our working hours are 9-5 Monday-Friday, UK time.